How we handle an enquiry

Visitor AI assistant

AI chat is optional. With your consent, your discovery messages and relevant public catalogue information are sent to OpenAI to generate guidance. OpenAI may process data outside India under its service policies. Please do not include personal, sensitive or confidential details. We disable API response storage, but provider security retention may still apply. Chat is kept in page memory and is not sent to Analytics. Clear conversation removes the displayed conversation. Guided briefs are prepared on your device; a brief you choose to carry to the enquiry form is held temporarily in this tab’s session storage. Only submitting that form sends the brief and contact details to our enquiry team, email notifications and ERP.

With your permission, Google Analytics processes usage information such as page visits and contact clicks. Google may process this information outside India. Analytics is optional, advertising features are disabled, and you can withdraw consent in the footer Privacy settings. Enquiry contents and contact details are not sent to Analytics.

When you submit an enquiry, we collect the name, business email, company, optional phone number, request details and products you choose to provide. We record your consent and an enquiry reference so the team can respond and manage the request.

The portal stores enquiries in NOVATTA’s hosting environment. If an integration is enabled, relevant enquiry details may be passed to NOVATTA’s configured business systems. Marketing consent is separate; this form does not subscribe you to campaigns.

Contact info@novatta.in for privacy questions or to request review, correction or deletion of your enquiry information. Please do not submit passwords, payment-card details or other sensitive information. Enquiry records remain available to the authorised NOVATTA team for follow-up. To request removal, contact the address above.